Terms of service

Effective Date: January 1, 2026

Welcome to XUANCA ("XUANCA," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the XUANCA website, products, and services. By accessing our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Eligibility

By using this website, you represent and warrant that:

You are at least the age of majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate, current, and complete.
You will not use this website for any unlawful purpose.
You will comply with all applicable laws and regulations.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these Terms have been violated.

2. Account Registration and Security

Certain features of our website may require account registration.

You are responsible for:

Maintaining the confidentiality of your account credentials.
Restricting access to your account.
Keeping your account information current and accurate.
All activities conducted under your account.

You agree to notify us immediately of any unauthorized use of your account or any security breach.

XUANCA shall not be liable for any loss or damage arising from your failure to protect your account credentials.

3. Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images.

Product information may include:

Product descriptions
Materials and specifications
Product images
Dimensions and sizing
Color information
Pricing
Availability

Actual product colors may vary slightly due to differences in monitor settings, lighting conditions, and display technology.

We reserve the right to modify product information, specifications, pricing, and availability at any time without prior notice.

4. Order Acceptance

Submission of an order does not constitute acceptance of that order.

Orders are considered accepted only after:

Payment has been successfully authorized.
Inventory availability has been confirmed.
Fraud prevention checks have been completed.
Shipping eligibility has been verified.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

Product unavailability
Pricing errors
Suspected fraud
Unauthorized resale activity
Payment verification issues
Shipping restrictions
Unusual order quantities

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

5. Pricing and Pricing Errors

We make every effort to ensure pricing accuracy.

However, errors may occasionally occur due to:

Technical issues
Human error
System malfunctions
Data synchronization problems

If a product is listed at an incorrect price, we reserve the right to:

Correct the error
Cancel affected orders
Refuse shipment
Contact customers for further instructions

We may exercise these rights even after an order confirmation has been issued.

6. Payment Terms

All payments must be made through approved payment methods available at checkout.

Accepted payment methods may include:

Visa
Mastercard
American Express
Discover
PayPal
Shopify Payments
Other approved payment providers

You represent and warrant that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
The payment method contains sufficient funds or credit availability.

We reserve the right to refuse or cancel orders if payment cannot be verified.

7. Shipping

All shipping services are governed by our Shipping Policy.

Customers are responsible for providing accurate shipping information, including:

Recipient name
Shipping address
Phone number
Email address

Estimated delivery times are provided for informational purposes only and are not guaranteed.

XUANCA is not responsible for shipping delays caused by carriers, weather conditions, customs procedures, holidays, or events beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers must follow the return procedures outlined in that policy.

Refund eligibility, processing times, and return requirements are determined according to the Return & Refund Policy.

Unauthorized returns may be refused.

9. Intellectual Property Rights

All content available on this website is the exclusive property of XUANCA or its licensors and is protected by applicable intellectual property laws.

Protected content includes, but is not limited to:

Brand names
Logos
Trademarks
Product images
Product descriptions
Graphics
Website design
Layouts
Videos
Software code
Marketing materials

Without prior written permission, you may not:

Copy
Reproduce
Distribute
Modify
Publish
Sell
License
Reverse engineer
Create derivative works

Unauthorized use may result in legal action.

10. Prohibited Conduct

You agree not to:

Violate any law or regulation.
Engage in fraudulent activities.
Upload malicious software or code.
Distribute viruses or malware.
Interfere with website operations.
Attempt unauthorized access to systems or data.
Infringe upon intellectual property rights.
Misrepresent your identity.
Use automated systems to access the website without authorization.

Violation of these Terms may result in account suspension, order cancellation, or legal action.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control and are not responsible for:

Third-party content
Website functionality
Privacy practices
Security measures
Products or services offered by third parties

Accessing third-party websites is done at your own risk.

12. Disclaimer of Warranties

To the fullest extent permitted by law, this website and all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

XUANCA makes no warranties, express or implied, regarding:

Website availability
Accuracy of information
Continuous operation
Error-free performance
Security
Compatibility
Fitness for a particular purpose

Your use of the website is at your sole risk.

13. Limitation of Liability

To the maximum extent permitted by law, XUANCA and its affiliates, officers, employees, agents, and partners shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Special damages
Punitive damages
Loss of profits
Loss of business opportunities
Loss of data
Business interruption

Our total liability arising from any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless XUANCA and its affiliates, directors, employees, agents, and partners from any claims, liabilities, damages, losses, costs, and expenses arising from:

Your violation of these Terms
Your misuse of the website
Your violation of any law
Your infringement of third-party rights

15. Force Majeure

XUANCA shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics
Epidemics
Wars
Terrorist acts
Government actions
Labor disputes
Utility failures
Internet disruptions

Performance obligations will be suspended for the duration of such events.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

17. Dispute Resolution and Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations.

If a resolution cannot be reached, disputes shall be submitted to a court of competent jurisdiction in the United States.

To the fullest extent permitted by law, you agree that any dispute shall be brought solely on an individual basis and not as part of a class action or representative proceeding.

18. Modifications to Terms

We reserve the right to update, revise, or modify these Terms at any time.

Changes become effective immediately upon posting to the website.

Your continued use of the website after any changes constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and XUANCA regarding the use of our website and services.

They supersede all prior agreements, communications, and understandings relating to the subject matter herein.

Contact Information

Brand Name: XUANCA

Customer Support Email: info@xuancajewelry.com

Customer Support Phone: +1 706-255-0084

Business Hours (Eastern Time)
Monday – Friday
8:00 AM – 6:00 PM

Mailing Address:
108 W 39th Street PMB 2194, Ste 1006
New York, NY 10018
United States

If you have any questions regarding these Terms of Service, please contact us using the information above.