Privacy policy
Effective Date: January 1, 2026
Welcome to XUANCA ("XUANCA," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information when you:
- Create an account
- Place an order
- Subscribe to emails
- Contact customer support
- Submit forms
- Participate in promotions
This information may include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
- Order details
- Customer service communications
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Visit duration
- Referral source
How We Use Information
We use collected information to:
- Process orders
- Fulfill shipments
- Provide customer support
- Verify payments
- Send order confirmations
- Send tracking updates
- Prevent fraud
- Improve website functionality
- Analyze website performance
- Comply with legal obligations
We do not sell personal information to third parties.
Payment Information
Payments are securely processed through trusted third-party payment providers.
XUANCA does not store full credit card numbers or payment account passwords.
Payment providers may include:
- Shopify Payments
- PayPal
- Visa
- Mastercard
- American Express
- Discover
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain shopping cart functionality
- Improve website performance
- Personalize user experience
- Analyze traffic
- Measure advertising effectiveness
Users may manage cookies through browser settings.
Third-Party Services
We may work with third-party providers including:
- Shopify
- Google Analytics
- Google Ads
- Meta Platforms
- PayPal
- Shipping carriers
- Email service providers
These providers only access information necessary to perform their services.
Information Sharing
We do not sell, rent, or trade personal information.
Information may be shared when necessary for:
- Order fulfillment
- Payment processing
- Fraud prevention
- Legal compliance
- Government requests
- Court orders
Data Security
We implement reasonable security measures including:
- SSL encryption
- Secure servers
- Access controls
- Data protection procedures
However, no online transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary for legitimate business purposes and legal compliance.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information
- Correct personal information
- Delete personal information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.
Contact Information
Brand Name: XUANCA
Email: info@xuancajewelry.com
Phone: +1 706-255-0084
Address:
108 W 39th Street PMB 2194, Ste 1006
New York, NY 10018
United States
Business Hours (ET)
Monday – Friday: 8:00 AM – 6:00 PM